Customer Support

Inetgen offers a formal Service Level Agreement for Alchemus. Key features of this service include:

• Formal call receipt and response monitoring processes
• Diagnosis and correction of any verified problems within the Alchemus software or documentation, with agreed resolution time-scales structured to reflect the severity of the impact on the customer's business Re-wording required

Our Customers can either call us between hours of operation 7 a.m. to 8 p.m. PST or can email us at support@inetgen.net

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Quarterly Review

Inetgen strives to provide excellent customer service. We understand the business-critical nature of the environments in which our products are used and are ready to assist you with any problems or concerns you may have. Our Account managers quarterly review Service level agreements to discuss any if any issues or improvements that would be needed to be acted on.

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