Hosted ASP Solution

For companies who wish to limit their initial investment in hardware and software systems, Inetgen offers an excellent ASP hosted solution option. As a leading Application Service Provider, we are dedicated to providing complete software solutions that are so cost effective that our client's Return-On-Investment is practically immediate.

For a reasonable monthly fee, your users will have access to a complete high performance enterprise system without software and hardware expenditures.

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Traditional Self-hosted Licensing

The Alchemus solution can be licensed for in-house self-hosting use by module. In-HOUSE licensing varies upon the number of users and modules selected.

Our service group is available to assist in implementation and training. Our systems group can provide technical services for server configuration, database tuning and management.

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Professional Services

The Inetgen team begins by engaging with a customer to analyze opportunities to reduce operational inefficiencies. The process continues as the team works with the customer to develop a vision and help them create realistic, yet ambitious, future goals. Our Team understands that customers need to move rapidly to the implementation stage, and focus on continuous improvements.
Inetgen is committed to providing the highest quality of service to our clients. Our methodologies and tools formalize the lessons learned from previous engagements. The services offered by Inetgen are focused on providing structure and management to the entire implementation process and to contribute ideas and recommendations based on our extensive experience in the industry. Our wealth of experience can benefit your company with implementation, migration, and configuration to match your business processes most closely; and train your staff in the optimal use of the system.

With our Professional Services, we will create a package to meet your specific business needs within an implementation timeframe. The services that we offer include:

Business Consulting

Our team will work diligently with you to provide solutions to understand and evaluate your most important business problems and business processes. Our goal is to help you reduce total cost of ownership and deliver a quick return on investment. We offer process mapping from legacy systems, best practices process consulting, as well as business tune ups.

Integration Services

Alchemus covers most of front end and back end functionality and may need integration with many other third-party products to enable successful business transformation. Our team will evaluate your business needs and provide you with solution that unifies data across all your applications for better accuracy and avoid redundancy. Integration is done in the form of business releases – a series of short, intensive cycles of implementation which are designed to greatly reduce the initial time-to-benefit.

Data Migration

Most of our clients need their data to be migrated from other disparate systems. In order to get you productive from first day and also to unite your data into our one seamless business solution we offer migration services to help you extract or convert data into our application.

Implementation

Inetgen’s Professional Services Team will help you to find the fastest and easiest path to deploy the Alchemus solution to achieve maximum value. We work with our customers to provide the fastest and greatest impact on your enterprise or develop a custom approach to fulfill your specific needs.
Our Team closely works with customers to:

• Plan improved practices by identifying customers’ eminent business challenges and responding with a plan to help alleviate customer “pain points”
• Build a solution that yields faster ROI based on best-practice workflows that can effect improved business processes
• Improve performance levels over the longer term, creating an environment of continuous improvement, while helping to reduce total cost of ownership

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Education

At Inetgen, your success is our success. Our products can automate and affect nearly every department in your business, and because of this, we have designed a support department that is versatile enough for the way you do business, while responsive enough to ensure efficiency in operation.

Our training team recognizes the significant role that proper implementation, training, and support can play during the long-term success of your company .As each company has a unique business model; we analyze every client’s needs individually and develop an on-site training class for each client with a complete understanding of their business processes and priorities. The level in which the software will perform is directly proportional on how you prepare, implement and configure the software.

We offer web-delivered sessions or even provide on-site training customized for your specific business environment. We can create a number of small sessions targeted at different user groups, or develop one general training session for all your user groups.

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Customer Support

Inetgen offers a formal Service Level Agreement for supporting Alchemus. Key features of this service include:

• Formal call receipt and response monitoring processes
• Diagnosis and correction of any verified problems within the Alchemus software or documentation, with agreed resolution time-scales structured to reflect the severity of the impact on the customer's business
• Quarterly reporting of SLA performance.

Inetgen strives to provide excellent customer service. We understand the business-critical nature of the environments in which our products are used and are ready to assist you with any problems or concerns you may have.

Our Customers can either call us between hours of operation 7 a.m. to 8 p.m. PST or can email us at support@inetgen.net

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Our Implementation Approach

We value and care about our relationship with our Customers and recognize that we participate in a very competitive marketplace. With that in mind, and in adherence with our motto: “Big enough to deliver, small enough to care”, Inetgen has created a unique proven model that focuses on ongoing communication and collaboration throughout the project – two keys to successful relationships

Our focus is on client service and quality of delivery. We design our project teams to meet the unique needs of each engagement, assigning specialists in key areas to ensure that we provide the most effective solutions. Inetgen will provide an optimal balance of resources to increase project quality, mitigate risks and contain costs.

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